Audio and Video Contact Centre Managed Service
Details
| Contract Title: | Audio and Video Contact Centre Managed Service |
| Published Date: | Oct 9, 2025 |
| Notice Type: | Notice (CompetitiveContractNotice) |
| Value Banding: | Low Value |
| Delivery Point: | United Kingdom |
Description:
The Awarding Authority is looking for a supplier to provide a managed service to support the Council’s contact centre. Specifically, we require a supplier who can provide non-copyright hold music; employs professional voice artists; has studio recording resources and secure file transfer facilities. The supplier should have demonstrable experience of where they have worked with Local Authorities to review and improve IVR routing, enhance customer journeys and increase customer satisfaction rates...