United Kingdom-Newport: The Provision of Contact Centre Communications Software
Details
| Contract Title: | United Kingdom-Newport: The Provision of Contact Centre Communications Software |
| Published Date: | Oct 14, 2025 |
| Notice Type: | Award (ContractAwardNotice) |
| Value Banding: | High Value |
| Delivery Point: | United Kingdom |
Description:
Customer Contact Centre Communications Software Solution that has the capacity to integrate with an existing Customer Relationship Management Solution (CRM) and must be able to scale up rapidly to accommodate approximately 400 agents. WWU has approximately ninety-seven (97) customer facing contact centre agents working 8am-8pm Monday-Friday and 9am-2pm Saturday. • 22 Contact Centre Agents. • 15 Work Management Scheduling Agents. • 60 Connections agents. Essential criteria. • Existing System wit...