Contact Centre as a Service
Details
| Contract Title: | Contact Centre as a Service |
| Published Date: | Nov 5, 2025 |
| Notice Type: | Award (CompetitiveContractAwardNotice) |
| Value Banding: | Low Value |
| Delivery Point: | United Kingdom |
Description:
This contract will ensure the continuation of the contact centre as a service to support MaPS in achieving its strategic objectives, particularly customer engagement. It enables MaPS to centrally manage phone, webchat, email and social media, including product updates, reducing the need to manage various software solutions individually. The core elements of the contract include the ability to procure licences for Genesys and its associated App Foundry Integrations, national and international ou...