TR1678 - Business Transformation Operating Model and Customer Platform (CRM and Billing)
Details
| Contract Title: | TR1678 - Business Transformation Operating Model and Customer Platform (CRM and Billing) |
| Published Date: | Feb 26, 2026 |
| Notice Type: | Award (ContractAwardNotice) |
| Value Banding: | High Value |
| Delivery Point: | Ireland |
Description:
ESB Customer Solutions (Retail Utility arm of ESB) are undergoing a major transformation programme and are tendering for the design, implementation and delivery of a new Customer Centric multi-disciplinary type Operating Model which will be enabled and supported by the implementation of a Proven fully integrated cloud-based SaaS CRM and Billing Solution. This new business model will be built around the customer, incorporating out of the box, business processes and associated customer journeys. I...