External Call Handling Service
Details
| Contract Title: | External Call Handling Service |
| Published Date: | Mar 3, 2026 |
| Notice Type: | Notice (ContractNotice) |
| Value Banding: | High Value |
| Delivery Point: | United Kingdom |
Description:
Halton Housing require a qualified and experienced service provider to provide an external telephone call handling service, for calls received from HH tenants and customers. The previous iteration of this contract started as an out of hours call handling service only, but this requirement has grown to include notable in-hours support. Full details of the required service are detailed within the 'Service Specification 2026.pdf' which can be found within the 'Supporting Information.zip' folder. Us...