Enterprise IT Service Desk
Details
| Contract Title: | Enterprise IT Service Desk |
| Published Date: | Mar 20, 2026 |
| Notice Type: | Notice (CompetitiveContractNotice) |
| Value Banding: | Low Value |
| Delivery Point: | United Kingdom |
Description:
The current Enterprise IT Service Desk contract provides IT Service Desk services to circa 220,000 Authority users within the Official and Secret domains expires in June 2027. As a vital element of Defence’s Digital Backbone, the Authority is preparing to procure a refreshed, modernised Enterprise IT Service Desk capability that will continue to support the operational demands of Defence, and place User Experience first, where quality of service and continual improvement will be the primary focu...