CRM System
Details
| Contract Title: | CRM System |
| Published Date: | Apr 19, 2026 |
| Notice Type: | Notice (PriorInformationNotice) |
| Value Banding: | High Value |
| Delivery Point: | United Kingdom |
Description:
Community Housing are looking to implement an effective customer to include: 1. Customer Relationship Management which will be used by our contact centre to deliver a high rate of first-time fix for customers whether it is a new call or a chase call. 2. Customer Portal where customer will access, using MFA, via an app with app functionality rather than a direct link to a web browser. 3. Case Management enabling clear lines of task ownership which can be followed internally, via CRM, or exte...