Gesture of Goodwill Platform/ App
Details
| Contract Title: | Gesture of Goodwill Platform/ App |
| Published Date: | May 3, 2026 |
| Notice Type: | Notice (PriorInformationNotice) |
| Value Banding: | High Value |
| Delivery Point: | United Kingdom |
Description:
TPT currently uses a Gesture of Goodwill application to enable authorised colleagues to issue gestures of goodwill to customers during service recovery situations. The system allows colleagues to issue goodwill gestures to customers at the point of interaction. While the current solution supports the operational requirement, TPT has identified limitations around flexibility, reporting functionality and data configuration which require manual intervention to produce business reporting. TPT is the...