Future Procurement of Customer Contact Platform and Associated Services
Details
| Contract Title: | Future Procurement of Customer Contact Platform and Associated Services |
| Published Date: | Jun 4, 2026 |
| Notice Type: | Notice (PriorInformationNotice) |
| Value Banding: | High Value |
| Delivery Point: | United Kingdom |
Description:
Transport for Greater Manchester (TfGM) intends to undertake a future procurement to support the development and delivery of a modern customer contact capability. This is expected to include the provision of a cloud-based customer contact platform, supporting multiple communication channels, alongside associated implementation and service support. The future capability is intended to support improved customer experience, operational efficiency, and service delivery across a complex, multi-modal ...