Dublin City Council Single Party Framework Agreement for the Provision of Services for Avaya Telephony and Contact Centre
Details
| Contract Title: | Dublin City Council Single Party Framework Agreement for the Provision of Services for Avaya Telephony and Contact Centre |
| Published Date: | Jun 5, 2026 |
| Notice Type: | Award (ContractAwardNotice) |
| Value Banding: | High Value |
| Delivery Point: | Ireland |
Description:
Dublin City Council seeks to establish a Single Party Framework for the provision of services for Avaya Telephony and contact services. The Framework duration will be four years. An initial contract for the support of DCC’s Avaya Telephony and Contract Centre Infrastructure will be for an initial period of 4 years with Dublin City Council. There are four distinct requirements to this procurement – • A support service with SLA for Avaya Red and Contract Centre covering Business Supported times (8...