Customer Care for the Future
Details
| Contract Title: | Customer Care for the Future |
| Published Date: | Jun 17, 2026 |
| Notice Type: | Notice (CompetitiveContractNotice) |
| Value Banding: | Low Value |
| Delivery Point: | United Kingdom |
Description:
The awarding authority is undertaking a market engagement exercise to inform the development and procurement of a Customer Care of the Future (CCotF) solution. TfGM is seeking to modernise its customer contact capabilities through the implementation of a cloud-based, omnichannel customer contact platform, which may include Contact Centre as a Service (CCaaS) capabilities and an integrated Customer Relationship Management (CRM) solution, or the ability to effectively integrate with existing and f...