DVSA contact centre additional capacity - Call Surges
Details
| Contract Title: | DVSA contact centre additional capacity - Call Surges |
| Published Date: | Jun 19, 2026 |
| Notice Type: | Notice (PriorInformationNotice) |
| Value Banding: | High Value |
| Delivery Point: | United Kingdom |
Description:
This is for the provision of call centre resource as a business contingency. This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand should it be needed....