B2B Research Community - User Panel
Details
| Contract Title: | B2B Research Community - User Panel |
| Published Date: | Jul 10, 2026 |
| Notice Type: | Award (ContractAwardNotice) |
| Value Banding: | High Value |
| Delivery Point: | United Kingdom |
Description:
This year Nest is in the process of planning a major enhancement of its service platform for employers and TPA's. As from June, we will need to embark on a major programme of CX and usability research with B2B customers to ensure that this enhancement is optimised. Much research has already been carried out on where the critical "pain points" are that need to be addressed, and what needs to be changed in order to properly improve the customer experience. This new programme of CX research will t...