RFI - Patient Messaging and Multichannel Communications Platform
Details
| Contract Title: | RFI - Patient Messaging and Multichannel Communications Platform |
| Published Date: | Jul 17, 2026 |
| Notice Type: | Notice (CompetitiveContractNotice) |
| Value Banding: | Low Value |
| Delivery Point: | United Kingdom |
Description:
The Awarding Authority is exploring a replacement for its current on-premise SMS infrastructure with a secure, NHS-compliant, cloud-based omnichannel communications platform. The Trust requires a solution capable of handling 10+ million messages annually, with SMS as the core service and strong support for WhatsApp, email, and other digital channels. Key priorities include security, UK/EU data residency, API integration, branded communications, analytics, resilience, and channel orchestration, w...