United Kingdom-NEWPORT: SAP Vendor Premium Engagement with SLA for Service and Support
Details
| Contract Title: | United Kingdom-NEWPORT: SAP Vendor Premium Engagement with SLA for Service and Support |
| Published Date: | Feb 16, 2025 |
| Notice Type: | Award (VoluntaryExAnteTransparencyNotice) |
| Value Banding: | High Value |
| Delivery Point: | United Kingdom |
Description:
Over the next two years WWU will be carrying out significant upgrades and migrations of its SAP Estate. During this period response times to incidents are key to achieving the schedule. Currently WWU has SAP Product Support for Large Enterprises (PSLE). WWU wishes to temporarily improve incident response time by including an SLA to the PSLE with SAP for the two years of the programme....