Market Engagement Telephony & Customer Relationship Management (CRM) System
Details
| Contract Title: | Market Engagement Telephony & Customer Relationship Management (CRM) System |
| Published Date: | Mar 20, 2025 |
| Notice Type: | Notice (CompetitiveContractNotice) |
| Value Banding: | Low Value |
| Delivery Point: | United Kingdom |
Description:
The specified location is staffed by 64 FTE across a range of roles and currently use a range of systems including Dynamics 365 CRM, Cirrus telephony solution and Q-max Workforce Management (WFM) system, Granicus online forms, as well as a numerous line of business systems. CSC currently uses Dynamics 365 CRM, and separate telephony and WFM systems. Added to this, they have a number of line of business systems, most notably for the Blue Badge and Concessionary Bus Pass processes. The Awarding Au...