United Kingdom-London: Avanti West Coast, Service Quality Regime (SQR) procurement - 2025
Details
| Contract Title: | United Kingdom-London: Avanti West Coast, Service Quality Regime (SQR) procurement - 2025 |
| Published Date: | Apr 13, 2025 |
| Notice Type: | Notice (ContractNotice) |
| Value Banding: | High Value |
| Delivery Point: | United Kingdom |
Description:
As part of the continuation of DfT's Service Quality Regime, we are looking to retender contracts associated with the audit, mystery shopping and data handling requirements of the regime. The specification is the same as the existing specification for SQRs by the DfT and will cover: • Station inspections • Train inspections • Customer Service mystery shopping • Re-inspections for failures to confirm improvement In order to deliver the above we are looking for a supplier to provide independent i...