United Kingdom-Bristol: National Contact Centre
Details
| Contract Title: | United Kingdom-Bristol: National Contact Centre |
| Published Date: | Apr 27, 2025 |
| Notice Type: | Notice (AdditionalInformationNotice) |
| Value Banding: | High Value |
| Delivery Point: | United Kingdom |
Description:
NHS Blood and Transplant is leading a procurement for a National Contact Centre. We are looking for a supplier to deliver a state-of-the-art, donor-centric multi-channel National Contact Centre (NCC) solution. This centre will handle both inbound and outbound interactions with potential and existing blood donors as well as the NHS Organ Donation Register (ODR). Managing NCC contacts is essential to the NHSBT communications approach. Delivering a prompt, professional, and effective contact handli...