United Kingdom-London: HMRC Enterprise Customer Relationship Management
Details
| Contract Title: | United Kingdom-London: HMRC Enterprise Customer Relationship Management |
| Published Date: | Apr 30, 2025 |
| Notice Type: | Notice (ContractNotice) |
| Value Banding: | High Value |
| Delivery Point: | United Kingdom |
Description:
HMRC is commencing work on the Enterprise Customer Relationship Management (E-CRM) Programme, that is aiming to transform the way HMRC works with its customers. The programme is critical to supporting the government's critical aims for HMRC to modernise its systems, improve customer service, and close the Tax Gap. The programme will support delivery of a number of technology products and delivery support services to enable HMRC to provide a 360 view of the customer, rationalise its technology es...