United Kingdom-Hemel Hempstead: Patient/Citizen Communication, Engagement and Hybrid Mail Solutions
Details
| Contract Title: | United Kingdom-Hemel Hempstead: Patient/Citizen Communication, Engagement and Hybrid Mail Solutions |
| Published Date: | Apr 30, 2025 |
| Notice Type: | Notice (ContractNotice) |
| Value Banding: | High Value |
| Delivery Point: | United Kingdom |
Description:
One-and two-way communications through a range of solutions and communication channels; digital (online) communications, email, SMS, interactive voice response (IVR), agent calls, hybrid mail, surveys & feedback (e.g., NHS Friends and Family Test (FFT) and workforce communications. Lot Structure - Lot 1 - Digital Communications Digital communications including patient portals, Artificial Intelligence, and appointment management  - Lot 2 - Messaging Digital messaging including SMS, Whats App...