United Kingdom-Newcastle Upon Tyne: 008695 - Customer Contact Centre through digital and omni-channel
Details
| Contract Title: | United Kingdom-Newcastle Upon Tyne: 008695 - Customer Contact Centre through digital and omni-channel |
| Published Date: | Apr 30, 2025 |
| Notice Type: | Award (ContractAwardNotice) |
| Value Banding: | High Value |
| Delivery Point: | United Kingdom |
Description:
A Market Engagement Exercise was carried out as our current telephony platform does not meet our current or future needs and is driving costly support arrangements. Calls dropping audio problems and the inability to transfer some calls. The Market Engagement reviewed other available products and one solution fitted NCC needs for now and the future. A direct award to AWS was granted via the Yorkshire Procurement Organisation (YPO) Framework 1126 - Cloud Services, AI, Data Centre Management and ...