SSCON6947 - Provision of a Conversation Platform that will provide Email, Webchat, Messaging and Chatbots etc
Details
| Contract Title: | SSCON6947 - Provision of a Conversation Platform that will provide Email, Webchat, Messaging and Chatbots etc |
| Published Date: | May 21, 2025 |
| Notice Type: | Award (ContractAwardNotice) |
| Value Banding: | High Value |
| Delivery Point: | Ireland |
Description:
The Contracting Entity intends to procure a Conversation Platform (ref. number SSCON6947) that will handle customer queries via our digital channels including Email, Webchat, Messaging and Chatbots etc. It is proposed that the Contract will provide a cloud-based application that can be deployed across our digital assets including, but not limited to Websites and Mobile and Web Applications in line with ESB IT policies. This will be across all jurisdictions we serve, including the Republic of Ire...