United Kingdom-London: Provision of Contact Centre Services to the Legal Aid Agency
Details
| Contract Title: | United Kingdom-London: Provision of Contact Centre Services to the Legal Aid Agency |
| Published Date: | May 25, 2025 |
| Notice Type: | Notice (PriorInformationNotice) |
| Value Banding: | High Value |
| Delivery Point: | United Kingdom |
Description:
The Legal Aid Agency (“LAA”) is inviting Tenders for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS). The DSCC service manages the logging, identification and deployment of defence solicitors to provide free legal advice to clients detained in police custody in England and Wales. The CLAOS is a call centre service that assesses whether a client's legal issue is in scope of legal aid a...