United Kingdom-London: HMRC Contact Centre as a Service (CCaaS) Procurement
Details
| Contract Title: | United Kingdom-London: HMRC Contact Centre as a Service (CCaaS) Procurement |
| Published Date: | May 30, 2025 |
| Notice Type: | Notice (ContractNotice) |
| Value Banding: | High Value |
| Delivery Point: | United Kingdom |
Description:
HMRC is seeking an implementation partner and CCaaS software vendor to support development of a CCaaS solution to replace its current legacy services. This update marks the next step in the programme, the formal launch of the procurement. Key Information The CCaaS Programme aims to procure a solution encompassing: 1. The provision of product licenses and future acquisition/development of associated add-on products. 2. Service design, implementation and configuration services. 3. Run & supp...