United Kingdom-Cottingham: Managed Services of the Humberside Police Salesforce and Mulesoft Estate
Details
| Contract Title: | United Kingdom-Cottingham: Managed Services of the Humberside Police Salesforce and Mulesoft Estate |
| Published Date: | Jul 6, 2025 |
| Notice Type: | Award (ContractAwardNotice) |
| Value Banding: | High Value |
| Delivery Point: | United Kingdom |
Description:
L1 customer support L2 application support (shared) L3 application support (dedicated) L2 dedicated application triage team with direct contact with 3rd parties external (SLAs) or internal (OLAs) Support Hours: P1-P2-P3-P4: UK Business hours (8am-6pm) • Extended hours • 24x7 support (for selected priorities, e.g. • P1,P2) Ad-hoc on call Monitoring : Standard platform monitoring Application exception handling External log shipping ITIL processes: Service Operation/Transition: Incident, prob...