Provision of Customer Relationship Management (CRM) System - Framework Agreement
Details
| Contract Title: | Provision of Customer Relationship Management (CRM) System - Framework Agreement |
| Published Date: | Jul 29, 2025 |
| Notice Type: | Notice (ContractNotice) |
| Value Banding: | High Value |
| Delivery Point: | Ireland |
Description:
The Awarding Authority proposes to award a Contract for a Relationship Management System which will serve as a centralised platform for managing all customer contacts and interactions, with an emphasis on high usability and intelligent features. The primary objective is to enhance customer service and strengthen relationships by providing a unified view of customer information and communication history. This aligns with the company's strategic goal to improve customer satisfaction. By modernisin...