United Kingdom-Belfast: vFire additional licences and associated maintenance and support
Details
| Contract Title: | United Kingdom-Belfast: vFire additional licences and associated maintenance and support |
| Published Date: | Aug 15, 2025 |
| Notice Type: | Award (ContractAwardNotice) |
| Value Banding: | High Value |
| Delivery Point: | United Kingdom |
Description:
Alemba are the Global owner of the vFire IT Service Management (ITSM) toolset product and as such are the sole official provider for this product. BSO ITS has grown in recent years and vFire is the main tool used by all BSO ITS staff to deliver IT Services to end users within the agreed SLA. Use of vFire\ASM toolset will mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset. BSO ITS staff levels hav...